FLEXIBLE IT SUPPORT

OCS Computer Services offer a wide range of flexible support arrangements, which are customised to your business needs and include:

• IT management and planning support for budget setting, business requirements and planning
• monthly IT performance reports that outline the services, activities and budget expenditure
• quarterly reviews to assess the outsource services, budgets and delivery and prepare for business activities

• incident logging, tracking and logging
• client review of incident statuses via the web
• liaison during service delivery, including trigger for escalation manager where necessary

• multiple levels of support encompassing third party specialist application support providers
• range of service hours to cover ad-hoc extensions or 24x7 operations where required
• standard and tailored support procedures for seamless integration to existing support teams

• servers, networks and workstations
• mobile and remote users
• thin, fat and hybrid environments
• packaged, customised and bespoke applications

• DR environments
• live environments

• backup and recovery
• planned maintenance/support/enhancement services
• application and system testing and assurance
• 3rd party software support and maintenance management
• communication; phone systems, VOIP, internet connectivity
• website and intranet development and support